Some e-services like Vendor Inquiry require registration of a Primary Account Holder, before users can utilise the e-service. A primary account holder is the owner of an account.  The primary account holder is required to upload the documents specified by the agency for approval.  Please note that the account information required is specific to each e-service.   Once registered, the Primary account holder can then delegate to other users.

Delegation of services

Delegation provides a mean for a third party to transact on behalf of the owner of an e-service account. There are three categories of users defined for the e-services, namely:

• Primary Account Holders
• Managers and
• Agents

A Primary Account Holder is the entity who determines the rights and privileges of all other delegated users.  Each account can only have one primary account holder.   Once a delegation has been made the primary account holder may specify the validity period of the delegation, as well as if further delegation (to agents) are allowed. A primary account holder may designate a user as a Manager or an Agent.

Managers are similar to the Primary account holders in that they can also delegate users. Each account can have multiple Managers assigned to transact on behalf of the Primary Account Holder. Once the validity period of the manager is expired, the agents under the manager will also be expired.

Agents have all other privileges as the Manager however; an agent cannot delegate users to an account.